Off The Rack – Delivery – Returns
Please note these are approximate delivery times taking into account various factors.
Generally, our delivery is quite speedy although we suggest ordering in advance to ensure on-time delivery*
Green-Way Couriers – Order before 12pm for Next Day Delivery (Excludes Weekends): €4.99
DPD (to ROI/NI) – Order before 12pm for Next Day Delivery (Excludes Weekends): €4.99
DPD (to UK) – €12
Next Day Delivery
Order before 12 pm to receive your order in 1 working day with Green-Way and DPD Express – Excludes Weekends.
Orders made after 12pm will take an additional working day (Working days excludes: Weekend & Bank Holidays).
Note: Next day delivery may vary at peak shopping times e.g. Black Friday / Christmas etc.
For Online UK Orders:
Please be advised we do not cover any custom charges for any UK order. This must be paid by the customer.
Online Returns Policy.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original unworn condition within 10 working days of receipt. We will issue a full refund excluding delivery charges on receipt. It is your responsibility to ensure that deliveries are returned to us.
Please print your order email, and include it with your returned item and send to:
Off The Rack (Returns)
18 Bridge Street,
Please note that in the interest of hygiene,items will not be refunded unless they have remained in there original wrapping. Items must not be soiled, damaged, or smell of smoke,perfume and please insure the garment is free from any Make Up,Tan or deodorant marks.
Please note all faulty or damaged items must be reported to us with in 5 working days of recieving them or items will not be excepted after that period.
Under any circumstance we will not accept goods that have been damaged or soiled in any way.Items deemed not in a saleable condition will not be processed for a refund and will be returned to the sender.
Items on sale are Non Refundable or exchangeable.
– No returns on ‘On Sale’ items.
– Return items within 14 days for refund.
– DHL have a 1pm cut-off time.
– Any faults to be communicated to us within 3 working days.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order please email us
We will process your return within 14 days of receiving your parcel.
SALE ITEMS ARE NON REFUNDABLE
Please allow 28 working days for a refund to show on your bank statement.
Before you send back your return please ensure the following:
- We recommend you send your parcel (via registered post or a service which insures you for the value of the goods)
For Online UK Returns:
Please be advised we do not cover any custom charges for any UK returns. This must be paid by the sender.
In-store Return and Promotion Policy
Our in-store return policy differs from our online store.
In-store is EXCHANGE only or a Credit Note.
In-store promotions also differ from online promotions from time to time.